Terms of Service

Plus Ultra Innovations Pty Ltd
ABN: 23 686 310 850
Wellbeing Dashboard Platform

Effective Date: 29 January 2026
Last Updated: 7 October 2026
Version: 1.4

Changelog

7 Oct 2026 (v1.4): Section 5.1 no longer lists "AI-Powered Insights"; Section 6.1 no longer lists "AI Insights" or "Predictive Analytics"; Section 5.2 no longer states an uptime figure.
1 Oct 2026 (v1.3): Sections 5.1 and 6.1 say "Quarterly Questionnaires", not "Clinical Assessments" (the platform does not perform clinical assessment). Section 5.1 adds the World Health Organization's statement that it does not endorse any product, where the WHO-5 is named.
25 Sep 2026 (v1.2): the contact email in Sections 13.1 (account deletion), 14 (dispute resolution) and 17 (Contact Us) is now privacy@plusultrainnovations.com.

1. Agreement to Terms

By accessing or using the Plus Ultra Innovations Wellbeing Dashboard Platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

These Terms constitute a legally binding agreement between:

You (the user, whether an individual employee or organisational administrator)
Plus Ultra Innovations Pty Ltd (ABN: 23 686 310 850) ("we", "us", "our", "Plus Ultra")

2. Definitions

Platform — The Plus Ultra Wellbeing Dashboard web application and associated services.

User — Any individual who accesses or uses the Platform.

Organisation — A company or entity that has subscribed to the Platform for their employees.

Administrator — An Organisation user with elevated permissions to view aggregated data.

Content — All text, data, information, and materials submitted to or generated by the Platform.

3. Eligibility

To use the Platform, you must:

Be at least 18 years of age
Be authorised by your employer (Organisation) to access the Platform
Have the legal capacity to enter into this agreement
Provide accurate and complete registration information

4. Account Registration & Security

4.1 Account Creation

You may access the Platform through:

Email/password authentication
Single Sign-On (SSO) via your Organisation's identity provider
Magic link authentication

4.2 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorised access

We are not liable for any loss arising from unauthorised use of your account.

5. Platform Services

5.1 Service Description

The Platform provides:

Weekly Pulse Surveys: Brief wellbeing check-ins

Quarterly Questionnaires: Validated instruments (BAT-23, WHO-5). The World Health Organization does not endorse any specific companies, products or services.
Personal Dashboards: Individual wellbeing insights and trends
Organisational Analytics: Aggregated team and company-wide insights (for Administrators)

5.2 Service Availability

We aim to keep the Platform available but do not guarantee uninterrupted access. We may temporarily suspend the Platform for:

Scheduled maintenance (with reasonable notice)
Emergency repairs
Security incidents
Circumstances beyond our control

6. Subscription Plans & Fees

6.1 Subscription Tiers

Lite — Weekly Pulse, Basic Dashboard, Quarterly Questionnaires.

Professional — All Lite features plus Email Notifications, Slack/Teams Integration.

Max — All Professional features plus Constellation Visualisation.

6.2 Payment Terms

Fees are billed to the Organisation, not individual Users
Billing is monthly or annual in advance
All fees are exclusive of applicable taxes (GST/VAT)
Refunds are not provided for partial subscription periods

7. Acceptable Use

7.1 You Agree To:

Provide accurate survey responses
Use the Platform for legitimate workplace wellbeing purposes
Respect the privacy of other users
Comply with your Organisation's policies
Report any security vulnerabilities responsibly

7.2 You Agree Not To:

Submit false or misleading information
Attempt to access another user's account
Reverse engineer, decompile, or disassemble the Platform
Use automated tools to scrape or extract data
Interfere with the Platform's security or functionality
Use the Platform for any illegal purpose
Share individual-level data outside the Platform

8. Intellectual Property

8.1 Our Intellectual Property

The Platform, including all software, designs, algorithms, and content created by Plus Ultra, is our exclusive property and is protected by intellectual property laws. You may not:

Copy, modify, or distribute any part of the Platform
Use our trademarks without written permission
Create derivative works based on the Platform

8.2 Your Content

You retain ownership of the content you submit (survey responses, feedback). By submitting content, you grant us a non-exclusive, worldwide licence to:

Process and store your content
Generate insights and analytics
Improve the Platform and our services

This licence terminates when you delete your account, except for:

Aggregated, anonymised data
Legal retention requirements

9. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms.

Key protections include:

A privacy threshold for aggregated reporting: a minimum group of 10 people, in every jurisdiction, never lowered or configurable
Encryption of all data in transit and at rest
No sale of personal data to third parties
Right to access, correct, and delete your data

10. Disclaimers

10.1 Not Medical Advice

IMPORTANT: The Platform provides general wellbeing information and is NOT a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment.

Our insights are educational and informational only
If you are experiencing a mental health crisis, contact emergency services or a mental health professional
Always consult qualified healthcare providers for medical decisions

10.2 No Guarantee of Results

We do not guarantee that:

Using the Platform will improve your wellbeing
Our insights will be accurate for your specific situation
The Platform will meet all your requirements

10.3 Platform Provided "As Is"

The Platform is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of content

11. Limitation of Liability

11.1 Exclusion of Damages

To the maximum extent permitted by law, Plus Ultra is not liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Any damages arising from your use or inability to use the Platform

11.2 Liability Cap

Our total liability for any claims arising from these Terms or your use of the Platform is limited to the greater of:

The fees paid by your Organisation in the 12 months preceding the claim
AUD $1,000

11.3 Exceptions

These limitations do not apply to:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law

12. Indemnification

You agree to indemnify and hold harmless Plus Ultra, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of the Platform
Your violation of these Terms
Your violation of any third-party rights

13. Termination

13.1 By You

You may stop using the Platform at any time. To delete your account, contact your Organisation's Administrator or email privacy@plusultrainnovations.com.

13.2 By Us

We may suspend or terminate your access if you:

Violate these Terms
Engage in fraudulent or illegal activity
Pose a security risk to the Platform or other users

We will provide reasonable notice unless immediate termination is necessary for security reasons.

13.3 Effect of Termination

Upon termination:

Your right to access the Platform ends immediately
We will delete your personal data per our retention policy
Aggregated, anonymised data may be retained

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.

14.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at privacy@plusultrainnovations.com to attempt resolution within 30 days.

14.3 Jurisdiction

Any disputes not resolved informally will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

Email notification
Prominent notice on the Platform
Updated "Last Updated" date

Continued use of the Platform after changes constitutes acceptance of the modified Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Plus Ultra regarding the Platform.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.

17. Contact Us

Plus Ultra Innovations Pty Ltd
ABN: 23 686 310 850
Email: privacy@plusultrainnovations.com

These Terms of Service were last reviewed on 29 January 2026.